Skip to main content
0
0

FAQ

Check out our FAQ below to see if we have answers to your question. If not, head on over to our Contact Us page for ways to get a hold of us.

Currently we will ship to the continental United States, Alaska, Hawaii, and Puerto Rico. When you choose the Free Shipping, or any other Shipping option for anything other than an espresso machine purchase, it will be sent via UPS Ground. Due to La Marzocco International Reseller Agreements we are unable to ship to reshippers or freight forwarders at this time.

We currently collect sales tax when shipping to the following states: AR, AZ, CA, CO, FL, GA, HI, IL, IN, LA, MA, MD, MI, MN, NC, NJ, NV, NY, OH, PA, TX, UT, WA, and WI.

Purchasing your machine directly from La Marzocco Home means one-on-one phone support Monday through Friday, from 9 am – 5 pm PST. If we can’t solve your problem over the phone, we have a list of preferred service providers that we trust to assist you in person. If you are in an area where there are no service providers, you may be required to drive the machine to the nearest technician.

For all Service Inquiries, reach out to home.usa@lamarzocco.com. For easy troubleshooting please do include your serial number, a description of your problem, and if possible, a short video showing us the issue.

To ensure your machine lives a long and happy life you should be sure good water is being used with your espresso machine. Our out-of-the-box solutions for water are the following:

  • Crystal Geyser (bottled in California or South Carolina) or any bottle of Poland Spring
  • Reverse osmosis or distilled water with remineralization. A great option for remineralization is Third Wave Water’s Espresso Machine Profile. Use one 2-Liter packet of Espresso Machine Profile per 1 gallon of reverse osmosis or distilled water

Espresso Profile – Third Wave Water

Separately, be sure to arrange a service tech to come help with annual maintenance of your machine once per year. Your friendly neighborhood service tech is a great tool to help be sure that your machine stays ready to provide you with delicious espresso.

Parts & accessories returns or exchanges must be initiated within 30 days of receiving your order Items must be unused and in original packaging. Once received and processed, refunds can take up to a week for your bank to generate in your account.

Espresso machines and grinders require further coordination to facilitate returns and must be initiated within 30 days of receiving your order. Equipment must be in new and completely unused condition. Returns not resulting from warranty will have a 20 percent restocking fee.

To initiate a return, please contact us directly at home.usa@lamarzocco.com.

All of our products are tested and ETL certified under their stock configuration. By changing out the exterior materials it changes the model that was approved. Technically changing the exterior materials does not change the internal components that were approved, but since it is no longer the exact ETL model we can not say it is ETL certified. This has no affect on the home user since ETL is used purely for consumer confidence. If you have more specific questions about this, please e-mail us at home.usa@lamarzocco.com

La Marzocco Home offers free shipping for any order over $50. We don’t currently ship outside the United States. To fulfill all of our orders we use standard parcel shipping

Accessory, replacement part, and grinder orders can ship via UPS ground or 3-day delivery if selected at checkout. Espresso machine orders ship through last mile freight delivery networks. Freight delivery is more complex and tougher to track than a standard UPS package, but we have found that this method ensures that machines are delivered in great condition and without issues.

  • Learn to install your La Marzocco Espresso machine using the Installation Guides below. Reach out to homesolutions.usa@lamarzocco.com for any questions about getting your machine up and running.

     

    Throughout the process of your 220-volt Home machine purchase, we will guide you on electrical and water needs for these machines as needed. Additionally, you will receive support from an espresso technician local to you who will help throughout the delivery and installation process. Before purchasing a Leva 1X or Strada 1X do feel free to consult with us via home.usa@lamarzocco.com.

The expansion valve on your espresso machine sets the peak pressure in your brew boiler.. Our machines are set to a peak pressure of around 12-bars of pressure during the quality assurance testing process (this is not to be confused with brew pressure which is set on the pump itself). However, in the process of preparing our machines for shipment, the expansion valve must be loosened. Although we set them back via a witness mark, the end user will often need to make small adjustments to the valve. If you notice that your expansion valve is set too high or low, please refer to the Operating Manual of your machine for instructions on how to adjust.

Please reach out to us for any questions about adjusting your expansion valve, or any other technical questions that you may have.

Using proper water is paramount to keeping your machine running properly—be sure you’re using water within our specifications!

Beyond that, maintaining your La Marzocco Espresso Machine is simple. We recommend a cleaning routine at least once a week.

Settling into a regular cleaning schedule can help keep your machine clean and will go a long way in keeping it running smoothly throughout its lifespan. We like to backflush the machine with detergent and a blind portafilter, clean the portafilter, screens, and baskets all at the same time. This will help keep your espresso tasting crisp and clean, and won’t get in the way of great tasting coffee.

Check out our handy “How to Clean Your Espresso Machine” video to see it in action.

From the beginning, our mission at La Marzocco Home has been to “create an uncompromised espresso experience for the home barista through professional equipment and education.”

We stand behind the products we sell and want to make sure that your experience with La Marzocco is exceptional. If you ever have any problems with the items you purchase directly from us, we are here to help. If you purchased your GS3 through another reseller we request that you contact them first in order to allow them to go through their normal procedure and to take care of their customers in the best way they know how. If you purchased your Linea Mini through another reseller, please contact La Marzocco Home technical support, as your warranty is provided through the manufacturer.

The La Marzocco GS3 espresso machine carries a 13-month parts and labor warranty when purchased directly from La Marzocco Home, and a 13-month parts warranty when purchased from a reseller.

The La Marzocco Linea Mini espresso machine carries a 24-month parts and labor warranty, provided by La Marzocco Home.

For more information on the warranty included with each machine, check out our Warranty Page. If you have questions, please reach out to us at home.usa@lamarzocco.com.